TERM AND SERVICE

Effective Date: 19th August 2026

1. ACCEPTANCE OF TERMS

By accessing or using the Caduno platform, you agree to be bound by these Terms of Service. These Terms govern your use of all Caduno services, including decision and RFI records, project documentation, participant groups, external project access, search and AI-assisted features. Caduno is operated by Caduno App, based in Queensland, Australia ("Caduno", "we", "us", "our"). Where you are using Caduno on behalf of a practice, firm or other organisation, you confirm that you are authorised to bind that organisation, and "you" means both you and that organisation. These Terms operate alongside our Privacy Policy, which explains how we handle personal information and forms part of your agreement with us. Caduno is in early release and is being made available to a limited number of practices; features may change as the product develops. Your continued use constitutes acceptance of these Terms.

2. SERVICES PROVIDED

Caduno records project decisions and requests for information, the reasoning behind them, and the correspondence and documents connected to them, so that a project's history stays legible to everyone entitled to see it. Access is organised around a workspace belonging to a subscribing organisation, within which projects, records and participant groups are created. Internal users are the organisation's own people. External participants - consultants, clients, certifiers and other project parties - are invited into specified projects or records and are not charged. Services are provided on a best-effort basis. We aim to keep Caduno available and working well, but we do not guarantee uninterrupted or error-free access, and availability may be affected by maintenance, faults, third-party provider outages or events outside our reasonable control. We may add, change, withdraw or discontinue features as the product develops; where a change would materially reduce functionality a paying customer relies on, we will give reasonable notice.

3. USER OBLIGATIONS AND ACCOUNT USE

You are responsible for maintaining the confidentiality of your account credentials and for all activity occurring under your account, and you must tell us promptly if you believe your account has been compromised. You must provide accurate account information, and you must be at least 18 years old and acting in a business or professional capacity. Your organisation's administrators control who has access to a workspace, which projects and records each person can see, what permissions they hold, and when access is removed - so you are responsible for the security decisions within your own control, including who you invite and how promptly you remove access when someone leaves a project. You must use Caduno lawfully and only for legitimate project purposes. You must not upload unlawful, infringing, defamatory or malicious material or harmful code; attempt to access workspaces, projects or data you have not been granted access to; probe or test the security of the platform without our written consent; interfere with or overload the platform; scrape or systematically extract data other than through features we provide; use the platform to build a competing product; or misrepresent your identity or authority. We may investigate suspected breaches and may suspend or restrict access where we reasonably believe it is necessary to protect the platform, our other customers, or any person, telling the affected customer as soon as reasonably practicable.

4. ACCESS, SUBSCRIPTIONS AND FEES

Caduno is currently provided at no charge. No fees are payable and no payment details are collected while the platform is in early access. We intend to introduce paid subscriptions as the product matures. If and when we do, we will publish pricing on our website and give existing users reasonable notice before any charge applies to them, and no one will be charged without first agreeing to a paid plan. When paid subscriptions are introduced, fees will be in Australian dollars, payable in advance for the applicable billing period, and the subscribing organisation will be responsible for fees covering all internal users in its workspace regardless of who created each account. External participants - consultants, clients, certifiers and other project parties - are free now and will remain free. Access provided at no charge may be varied, limited or withdrawn on reasonable notice.

5. YOUR CONTENT AND RECORD INTEGRITY

You own your content. Project communications, records, drawings, documents, attachments, comments, minutes and project history uploaded to or created in Caduno remain the property of your organisation or its licensors, and we claim no ownership of them. You grant us a non-exclusive, worldwide, royalty-free licence to host, store, copy, index, transmit, process, back up and display that content solely so we can provide, secure, support and operate the platform for you, and as necessary to comply with the law. That licence ends when the content is deleted, subject to backup cycles described in our Privacy Policy. You warrant that you have the right to upload what you place in Caduno, that doing so infringes no one's rights and breaches no confidentiality obligation you owe, and that where your content contains personal information about third parties - site contacts, clients, consultants and others who may never use Caduno - you have collected and disclosed it lawfully and met your own privacy obligations to those individuals. We treat your content as confidential and will not access the contents of a workspace except where you ask us to, where it is necessary to investigate a fault, security incident or suspected breach of these Terms, or where required by law; such access is limited to personnel who need it and is logged. Records are built to be relied on later, which has practical consequences: records, revisions, approvals and audit history are attributed to the person who created them, are visible to others with access to the same project or participant group, and are not silently editable or removable by their author. Corrections are made by adding to the record, not rewriting it. When a user is deactivated, we may retain that person's name and activity against historical records, because a project history that loses the identity of the decision-maker is no longer a reliable record. Do not use Caduno to store material you would need to erase from the project history at will.

6. INTELLECTUAL PROPERTY AND LICENSES

All proprietary content, trade marks, software, design, structure, documentation and branding comprising the Caduno platform are our exclusive property or that of our licensors. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform solely for legitimate project purposes within the access granted to you. You may not copy, modify, reverse engineer, decompile, resell, sublicense, rent or create derivative works from the platform, or remove or obscure any proprietary notice. Feedback you give us about the product may be used freely to improve Caduno without obligation to you, and that does not give us any rights in your project content.

7. AI FEATURES AND PROFESSIONAL RESPONSIBILITY

Caduno includes AI-assisted features, including Ask Caduno, which answers questions about the records inside your own projects and cites the records it drew on. These features operate strictly within the permissions of the person using them and cannot surface material that person could not otherwise open. AI output can be incomplete or wrong. Summaries, suggested actions and retrieved answers are a faster way to find records, not a substitute for reading the record, and you should check the cited source before relying on an answer. More broadly, Caduno is a record-keeping and collaboration tool, not a source of professional advice. Nothing produced by the platform constitutes architectural, engineering, building surveying, certification, legal or regulatory advice. Where Caduno references Australian regulatory concepts - development approval conditions, certificate requirements, assessment timeframes or classification information - those references are recording and organisational aids only. You remain solely responsible for your own professional obligations, for the accuracy of what you record, for meeting statutory and contractual deadlines, and for any registration, certification or compliance duties that apply to you. Do not rely on Caduno as the mechanism that discharges a legal or professional obligation.

8. TERMINATION, SUSPENSION AND DATA EXPORT

These Terms apply for as long as you hold an account or use the platform. You may stop using Caduno at any time, and may ask us to close your account. We may terminate or suspend access where you materially breach these Terms and do not remedy the breach within a reasonable period after notice, where required by law, or where we discontinue the platform - in which case we will give reasonable notice and refund any prepaid fees for the unused portion of the term. On cancellation or termination, your workspace moves to read-only access for 90 days, during which you can view and export your content in full. At the end of that period we will delete or de-identify it in accordance with our Privacy Policy, subject to backup cycles and any legal hold. You may ask us to delete your content sooner and we will do so. Where access is suspended for non-payment, we will keep the workspace readable and exportable rather than closing it, so that you can retrieve your records while the account is resolved. Caduno is not your archive of record. Limitation periods and professional record-keeping obligations in the building industry run for years, and typically outlast any software subscription. You should export and retain your own copy of project records you may need later, and you should not rely on Caduno as your only copy. Clauses concerning ownership, confidentiality, liability, indemnity and governing law survive termination.

9. LIMITATION OF LIABILITY AND INDEMNITY

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded. Where the Australian Consumer Law applies and our liability can lawfully be limited, our liability is limited, at our option, to resupplying the services or paying the cost of having them resupplied. Subject to those rights, and to the maximum extent permitted by law: the platform is provided on an "as is" basis and we exclude all warranties not expressly stated in these Terms; we are not liable for indirect, incidental, special or consequential loss, or for loss of profits, revenue, business opportunity, goodwill, or loss or corruption of data to the extent caused by matters outside our reasonable control; and our total aggregate liability arising out of or in connection with these Terms and your use of Caduno will not exceed the greater of (a) the fees you paid us in the 12 months before the event giving rise to the claim, and (b) AUD $1,000. You indemnify us against claims, loss and reasonable costs arising from your content, your breach of clause 3 or clause 5, or your unlawful use of the platform, except to the extent we caused or contributed to the loss. Each party must take reasonable steps to mitigate its loss.

10. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms are governed by and construed in accordance with the laws of Queensland, Australia, without regard to conflict of law principles. If a dispute arises, both parties agree to raise it in writing and attempt in good faith to resolve it before commencing proceedings, except where urgent interlocutory relief is required. Any dispute arising out of or relating to these Terms or the services is subject to the non-exclusive jurisdiction of the courts of Queensland and the courts competent to hear appeals from them. These Terms, together with our Privacy Policy and any subscription confirmation, form the entire agreement between us on this subject. If any provision is unenforceable it is severed and the rest continues to apply; a failure to enforce a right is not a waiver of it. You may not assign your rights without our consent; we may assign ours in connection with a merger, acquisition or sale of our business, provided your rights are not materially reduced. Neither party is liable for failure to perform caused by events beyond its reasonable control, other than obligations to pay money.

11. AMENDMENTS AND CONTACT

We may amend these Terms as the product, our practices and our legal obligations change, by posting revised Terms on our website and updating the effective date above. Where an amendment is material, we will take reasonable steps to notify account holders before it takes effect. Continuing to use Caduno after an amendment takes effect means you accept the amended Terms; if you do not accept them, you may stop using Caduno and ask us to close your account. Questions about these Terms, your subscription or your account:

Caduno App

Queensland, Australia.

hello@cadunoapp.com